VxRail monitoring and management options

VxRail monitoring and management

Recently I’ve been tasked with setting up VxRail monitoring for a Dell EMC VxRail Hyper–converged Infrastructure Appliance. Even though I’ve succeeded setting this up, it was has not been a smooth sail. Therefore, I’ve written this blog to help you setup monitoring for VxRail.

Setup VxRail monitoring (EMC does not want you to)

Since VxRail is initially setup by the vendor I had to get acquainted with the product first. The first thing you should probably do after taking a product into management is setup monitoring. Hence, VxRail monitoring was the first bullet on my task-list. After consulting with support we’ve been told no external monitoring is supported. The system does not support SNMP, nor can it send out e-mail alerts when a critical event is found. In conclusion of our support conversation, the only option is a dial-home to Dell/EMC using EMC Secure Remote Services (ESRS). Whenever critical events occur we don’t want to wait for EMC to contact us, we wan’t to be aware right away. Hence I setup VxRail monitoring on without official vendor support.


Another drawback of VxRail is that it does not integrate with an existing ESRS cluster. Because we already had one in place for other EMC products, we were not very keen on adding more administrative load. Also, the ESRS that ships with VxRail doesn’t support a proxy. As a result, you will not be able to setup monitoring if you lack direct internet access you are out of luck. Update: So, after providing feedback EMC has fixed this in VxRail Appliance software 4.0.300. In this update EMC added support for external ESRS. Consequently, we are now able to point multiple appliances to a single ESRS cluster, hooray!

Monitoring over vCenter

VxRail monitoring of the integrated vSAN and host hardware sensors is available through vCenter SDK (just like any other hardware running vSphere). Unfortunately this does not cover any of the VxRail appliance internal events. Therefore, this is not a fully satisfying solution. As most monitoring solutions support vSphere monitoring out of the box I will not discuss this in detail, but recommend to setup monitoring of the ‘Host Health Status

What if I want to setup VxRail monitoring myself? Monitor the PostgreSQL DB!

VxRail Monitoring PSQL Example

As there is no direct support from EMC for setting this up we decided to take matters into our own hands. The VxRail Appliance (VXRA) ships with an internal PostgreSQL database to holds the ‘events’.

VxRail monitoring events

Let’s start exploring the database.

Listing the tables shows us two things of potential interest. Tables, mystic_event and event_code are the tables we need. We are not interested in events of severity ‘3Info’.

We can put this all together as follows:

This is a SQLquery that, using a regex, will get us all the events we are interested in. This query will return all unread events with severity

  • 3Info
  • 2Warning
  • 1Error

Integrating this in your monitoring solution.

Most monitoring tools support running a SQL query to the most popular databases. For example in NAGIOS you can use check_sql. However this brings along some other requirements as well. First of all, PostgreSQL only listens on the loopback interface by default.

Change the postgresql.conf file like so:

After that, we need to setup client authentication. The below example ‘trusts’ the monitoring system to login as any user, without supplying a password. Obviously don’t do this in a production environment. Setup a monitoring account with RO access instead.

Change the pg_hba.conf file like so:

Next, restart the services (or the full appliance) and you are in business!

VxRail monitoring status

Troubleshooting VxRail

When you are in trouble you should engage EMC support immediatly. EMC does not allow customers to self-help when there are issues. However, that hasn’t stopped us from trying ourself, afterall no one likes waiting for support when a serious issue is bringing down production. Here is a quick overview of useful commands:

Description Command
Restart Loudmouth systemctl restart vmware-loudmouth
Restart Marvin systemctl restart vmware-marvin
Restart mystic systemctl restart runjars
Query Loudmouth /usr/lib/vmware-loudmouth/bin/loudmouthc query
Create database dump pg_dump -U postgres >

You can find the most recently updated log files like this:

Overall, these are the most important logs to watch:

  • /opt/vmware/var/log/vami/vami.log
  • /var/log/audit/audit.log
  • /var/log/mystic/connectors-cluster.log
  • /var/log/mystic/connectors-esrs.log
  • /var/log/mystic/hibernate.log
  • /var/log/mystic/management-account.log
  • /var/log/mystic/web.log
  • /var/log/vmware/loudmouth/loudmouth.log
  • /var/log/vmware/marvin/tomcat/logs/marvin.lo

Quick summary on my experience

To sum up my experience:

  • Every appliance needs it’s own ESRS
  • Does not integrate with existing ESRS for VPLX etc.
  • Fixed in 4.0.300
  • No third party monitoring supported.
  • Does not easily integrate with existing vSphere environments.
  • Using VUM is not supported.
  • Integrating with existing DvSwitch is not supported.
  • No live migrations from other cluster when using DvSwitch.
  • Renaming appliance VM is not supported.
  • Fixed in 4.0.300
  • Behind on software updates (ESXi, vCenter, vSan).
  • vCenter 6.5 not supported.
  • Fixed for external vCenter in 4.0.310 (Sept 2017).
  • Native support in 4.5.
  • No CLI.
  • Dell EMC Engineering team will do the VxRail analysis at all times. Any issue you face on VxRail you need to contact Dell EMC Engineering team for help.


If you’ve got any questions regarding this reach out to me here or on Twitter.

This article has 2 comments

  1. Menno Reply

    Just FYI, VxRail is integrated with external ESRS these days.

    • Javy de Koning Reply

      Hi Menno, thanks. That was already in the article 🙂 “Update: So, after providing feedback EMC has fixed this in VxRail Appliance software 4.0.300. In this update EMC added support for external ESRS. Consequently, we are now able to point multiple appliances to a single ESRS cluster, hooray!”

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